FAQ

Why do I need to create an account?

Creating an account with us will give you access to our secure online portal, which handles all of the information and messaging facilities that you will need to communicate with your buyer and sell your property.

How long does it take to upload my property?

We have refined our sales process to make it as quick and easy as possible to market and sell your property through Griffin Residential. Our six-step upload process often takes no longer than 20 minutes to complete. Once your property is uploaded, we will check everything over before making the property available For Sale online.

Will my property description be checked by sales professionals?

A member of our team will review your property listing to make sure it is grammatically correct and free of any spelling mistakes. We will suggest any improvements that could make your listing more appealing to prospective buyers.

If you need some inspiration before writing your property description, read the descriptions used for similar properties on Rightmove.

Another way to make your property stand out is with a Rightmove Premium Listing.

How do I get in contact with a sellers/potential buyer?

All contact between buyers and sellers can be made via our online portal, which keeps your data and personal information private and secure. Our messaging service will store all of your correspondence under your unique username, which you will choose when setting up your account.

If you prefer to exchange email addresses and telephone numbers then you are free to do so. As soon as a viewing is arranged between a buyer and a seller, you will both receive an email confirming the time and date of the viewing. After the viewing your buyer will be sent a message asking for their feedback which will automatically be forwarded to you.

What is an Energy Performance Certificate?

An Energy Performance Certificate (EPC) is a document provided by a government-approved assessor. The EPC displays an analysis of your property's construction features and existing heating systems, insulation and double glazing, to provide an energy efficiency rating from 'A' (most efficient) to 'G' (least efficient).

Do I need an Energy Performance Certificate?

We need a valid EPC within seven days of your property being listed on Rightmove, after which time your property will be removed from Rightmove until an EPC is available.

How long does an Energy Performance Certificate last?

An EPC is valid for 10 years from the date of issue. If you already have one you can upload it directly when adding your property.

I have lost my Energy Performance Certificate

You can also download a copy of an existing Energy Performance Certificate from the Government website www.epcregister.com

How can I arrange an Energy Performance Certificate?

We can provide an Energy Performance Certificate for your property for £90, by arranging for an accredited assessor to visit your property.

Can I list my property for sale online and through an expensive estate agent?

Yes. Our online agreement is non-exclusive, which means you can still list your property with a high street estate agent even if you upload it to our site.

Listing your property with more than one agent may mean that you pay a higher rate of commission if you do end up selling your property through a high street agent – make sure you check the small print before signing any agreements with a high street agent.

However, there are few real benefits to advertising with a high street estate agent, as they will list your property on the same sites that we list our properties on. The difference is that a traditional agent will still charge their 1-3% commission rate if they sell your property via Rightmove, Zoopla or PrimeLocation.com, whereas we will only ever charge our initial one-off payment of £295.

Will my property be listed on Rightmove?

Your £295 fee covers a 12-month Rightmove listing. If your property doesn't sell within 12 months, and you would like to renew the listing, it can be extended by a further 12 months for £295.

We will remind you when your 12-month listing is due to expire.

How long before I can start arranging viewings for my property?

You can arrange viewings of your property as soon as your property goes Live.

How do I edit my property advert?

From your Account Dashboard click 'Properties I'm Selling' then 'Edit Listing'. Make any changes you require then remember to click the 'Save' button at the bottom of the page.

What is a Rightmove Premium Listing and why should I have it?

This is a marketing tool offered by Rightmove to make your property stand out. Your property advert is highlighted with a 'Premium Listing' red sticker and silver box. The asking price of premium-listed properties appears larger and bolder on the screen. Properties with premium listing also appear in a larger box with a highlighted background to make them stand out as much as possible.

When your property is uploaded to Rightmove it automatically achieves standard listing. Choosing Premium listing on Rightmove has a number of benefits:

  1. When you opt for premium listing you have more control over the images you use to promote your property. You can choose to show one larger static photo or several smaller ones on rotation.

  2. Properties with Premium Listing have an extended search radius, putting your property in front of buyers who may not have previously considered looking in your area

  3. When users are viewing lots of similar properties in a long list, the ones with Premium Listing are instantly recognisable. Rightmove suggests that properties with Premium Listing status receive 35% more online views than properties with standard listing status.

How much does a Rightmove Premium Listing cost?

Rightmove Premium Listing costs £60 per property. This will give your property all of the premium features shown above.

Do I need to upload a floor plan of my property?

You do not have to upload a floor plan to your property listing, but it can help prospective buyers to visualise the layout of your property, especially if this isn't immediately clear from the photos you have uploaded. Larger properties with several bathrooms may benefit from a floor plan, as they show which bedrooms have en suite facilities. Floor plans can also be useful for showing the position and size of utility rooms.

Are there any hidden charges involved?

There are no hidden charges. once you've paid your £295 you will have access to everything you need to sell your home with us.

Our other optional add-on features can all help to increase the visibility of your property and are designed to make your listing look as professional as possible.

If you live in a particularly large or rural property, and want to select one or more of our add-on services (such as professional photography), there will be an extra charge for additional costs incurred. We will always make you aware of any potential extra costs before arranging visits.

What are your optional add-on features?

We offer the following optional features to enhance your property listing:

  • For Sale Board £50

  • Professional Photography £90

  • Rightmove Premium Listing £60

  • Professional Floor Plan £90

  • Virtual Tour £90

  • Energy Performance Certificate £75

  • Full sales progression £125 (From Preparation of Memorandum of Sale through to Completion)

To find out more about any of these extra features, please contact us on 0345 561 0050 or via our contact form.

How long has Griffin Residential been trading?

We have been trading for over 30 years in the Southend and Castle Point residential property markets. Our experienced, professional team provides a personal touch to the online sales process, helping your sale go through as quickly and smoothly as possible.

Can you help me negotiate the sale of my property?

Our property management system is set up to make it as straightforward as possible to negotiate the sale of your property. Buyers and sellers have complete transparency throughout the negotiation process, and our messaging service can handle all of the correspondence that may be needed to negotiate a sale.

Our offer system allows you to accept or decline an offer. You are also able to include an explanation for your reasons for declining an offer, or to add conditions to accepting an offer ie 'I was looking for a higher offer' or 'I will accept if we complete by 20 July'.

You will automatically be notified via email of any new offers on your property.

Is my property automatically taken off the system when I accept an offer?

No. Your property listing will remain on our website until your sale has been completed.

Once you have accepted an offer, you can change your property's status. Simply log in to your account and set your property to 'Sold Subject to Contract'. We will then check over your buyer's proof of identity to make sure your sale can proceed.

Can you carry out viewings of my property for me?

No we do not carry out viewings. As a vendor, carrying out your own viewings gives you a chance to show off the best features your property has to offer, and also gives your buyer the opportunity to ask you detailed questions that an estate agent may not know the answer to. Most High Street Agents will expect homeowners to conduct their own viewings for this very reason.

I have a property for sale abroad. Can you help me to sell that too?

Our online sales service currently covers England, Scotland, Wales and Northern Ireland.

I've received different valuations from different estate agents. What price should I value my property at?

Whilst choosing the average price may seem like the most sensible option, you should really list your property at the highest possible price you think it can achieve. This will give you a considerable amount of flexibility when it comes to negotiating on price with your buyer, and if it becomes clear that your valuation is too high (based on a lack of interest in your property) you can always lower it.

Our valuation page provides more guidance on the best way to accurately value your property.

The location marker for my property is not quite right on your map. Can I change this?

You can edit the map location marker for your property when uploading or editing your property listing. To edit an existing listing, log in to your account and click on the 'Properties I'm Selling' button on the account dashboard. Then click 'Edit Listing' on the relevant property and scroll down to the interactive map. Click and drag to change the position of the location marker. Click 'Save' to update your listing with the new location.

What happens when I accept an offer?

You will be asked to upload your solicitor's details shortly after accepting an offer for your property. We will also ask your buyer to provide the contact details of their solicitor. Both of you can upload these using our online form. We will issue the Memorandum of Sale, thereby putting your Solicitors in touch with each other enabling them to begin the legal process.

If you have paid extra for our add-on sales progression service we will be in touch with all parties at every stage of the conveyancing process to see your sale through to completion.

What happens when I decline an offer?

When you decline an offer you will be asked to provide your reason(s) for doing so using the comments box provided. It is important to state your reason(s) for declining an offer as this could open the door to your prospective buyer making a higher offer, or another offer with more agreeable terms attached.

What if I'm interested in buying one of the properties on your site?

Simply create an account and contact the seller to make an offer on the property you're interested in. You will need to declare your buying position so that the seller can take this into account when considering your offer.

We always recommend viewing a property before making a formal offer.

Our calendar and appointment facility makes it easy to schedule appointments between you and the seller.

Once a viewing has been carried out, you will be asked to give any feedback you may have for the seller, including some indication of whether you are interested in making an offer on the property.

I am trying to make an offer on your website.

Our website is set up to allow offers from applicants who have arranged viewings using our booking system. If you have arranged a viewing directly using our message service, please call us on 0345 561 0050 so we can authorise you to be allowed to make an offer.

As a buyer, what information do I need to provide?

Alongside the basic information you will provide when setting up your account, we will also require copies of the following documents before a Memorandum of Sale can be issued.

  • Proof of identity (passport or driving licence)

  • Proof of funds (bank statement or mortgage offer letter). If you prefer to show these details to your Solicitor, we are happy to accept email confirmation from them.

  • Contact details for your Solicitor, name, address, email, telephone number.

We want to make the registration process as quick and easy as possible, so if you don't have access to a scanner you can send us a selfie or camera phone shot of you holding your passport, driving licence or utility bill next to a copy of a daily newspaper.

If you would still like one of our agents to verify your details, please speak to a member of our team on 0345 561 0050 or [email protected]

Does a property verification have to be carried out on my property?

Yes. Once a payment has been made, an appointment will be made with a local assessor to provide you with a property verification and valuation.

Will a valuation be conducted on my property?

Yes, we always conduct a home visit for all the properties we market and offer a valuation as part of this service. Obviously we will be happy to market your property at a price you choose, however we suggest it should be for sale at a realistic price.